The short answer: international customers most often ask how the design process works, how delivery is handled, what paperwork arrives with the ring, how they can be sure of the stone, and what happens if something is not right. We answer each below, and where a detail depends on your country or order we confirm it with you in writing.
Ordering a ring from another country raises sensible questions. These are the ten we hear most.
1. How does the design process work?
We talk through your ideas, prepare a sketch and a render, and refine it with you. Nothing is made until you approve the design in writing. Our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are. See how written approval works.
2. Can I see the stone before I commit?
We can show stones on video and talk through options, and we label every stone clearly as natural or lab grown. See diamonds and our report cheat sheet.
3. How is the ring delivered?
Delivery is by insured, tracked FedEx, so you can follow the parcel and know when it is due.
4. What about customs, duty and tax?
You pay any import duty and tax that apply in your country. The rules differ by country, and we talk you through what to expect for your destination before you order, so there are no surprises on delivery. See why the true value goes on a customs form.
5. What paperwork comes with the ring?
You receive documents such as an invoice and a care guide, and a report for the stone where one applies. We confirm what is included with your order before dispatch. See what comes in the box.
6. How do I pay safely?
We explain how payment works before you pay, and we put the details in writing. Be cautious of any request to pay by an unusual route or at short notice. See paying a deposit safely online.
7. What if I need to change something?
Tell us as early as you can. Changes are simplest before the design is approved, and we explain how a change after approval is handled in writing. See how changes after approval are handled.
8. What if the ring does not fit?
We talk about sizing before the ring is made, and we explain how to measure at home. If something is not right, tell us straight away and we talk through the options. See what to do if the ring is not what you expected and resizing a ring abroad.
9. What aftercare is there?
We explain the terms that apply to your ring in writing before you order, including what to do if a stone or setting needs attention later. Ask us any question about this at any time. See what happens at a ring service appointment.
10. Who do I speak to?
You deal with our small team directly, by message or video, so questions are answered by the people making your ring.
A few more questions we hear
Can we talk across time zones? Yes, we book calls at times that suit you and keep a written thread between calls. See bespoke consultations across time zones.
Can the ring be a surprise? Yes, we keep all contact to the channel you choose. See ordering a surprise ring secretly.
How early should I start for a date? Allow for design, making, delivery and customs, and talk to us early.
| Question | Where to read more |
|---|---|
| Design | Written approval guide |
| Paperwork | What comes in the box |
| Payment | Deposit guide |
| Customs | True value on a customs form |
Also read ordering a ring for a partner in another country. Pieces start from £600.
Frequently asked questions
Do you ship worldwide? Please ask us about your country, and we confirm what is possible before you order.
Can I talk to someone before ordering? Yes.
Do you work with lab grown and natural stones? Yes, and we label each clearly.
Do I need to visit in person? No, we work by video consultation and message.
Our conversations are in English, is that a problem? Ask us if language matters to you, and we talk it through.