The short answer: at a ring service appointment, a jeweller inspects the claws, shank and stone security under magnification, cleans the ring, and tells you what, if anything, needs repair or polishing. You leave with a clear idea of the ring's condition and what to do next.
A ring is worn every day, so a check now and then is sensible. Here is what typically happens.
What is checked
| Area | What is looked at |
|---|---|
| Claws or prongs | Wear, thinning, movement. |
| Stone | Whether it is secure and undamaged. |
| Shank | Thinning at the bottom of the band. |
| Hallmarks | Whether they are intact and legible. |
| Surface | Scratches, dullness, finish. |
Cleaning
The ring is cleaned thoroughly. This often restores the sparkle and lets the jeweller see the details of the setting.
Findings
If something needs attention, you are told what and why, and given options. Nothing should be done without your agreement.
Typical work
- Tightening or retipping claws.
- Polishing the surface.
- Refinishing white gold.
- Strengthening a thin shank.
See polishing or replating for more.
How often
Many people have a check every year or two for a ring worn daily. A ring with a high setting, small claws or pavé stones benefits from checks more often, and so does a ring that has been knocked.
Checking at home between services
You can do a quick check yourself every few weeks. Hold the ring near your ear and tap it gently: a faint rattle can mean a loose stone. Look at the claws under a bright light, ideally with a magnifier, to see whether any look thin or bent. Run the ring across a soft cloth to feel for snags. If anything seems different, book a check sooner rather than later.
Preparing
- Bring the ring and any paperwork.
- Note anything that feels loose or catches.
- Ask questions.
Signs you should not wait
- A stone that rattles or moves when you tap the ring.
- A claw that is bent, flattened or sharp.
- A band that has become very thin or has a crack.
If you notice one of these, stop wearing the ring and arrange a check as soon as you can.
What to ask
Ask what condition the ring is in, what work is recommended and what it will cost, and ask whether the work can be left for now. A good jeweller explains the choices plainly. Ask for the findings in writing for a ring of value, so you have a record.
Servicing a ring from abroad
If you live overseas, a local jeweller can usually carry out a check and simple work such as cleaning and tightening claws. Keep the paperwork for your ring so they know what they are handling, and tell them about any lab grown or treated stones. For larger work, ask us first, and we explain the options for your country.
Talking to us
If you have a ring from us or would like advice about a ring you own, get in touch. We can talk through what a check involves and what is possible for your ring, and we tell you plainly if we cannot help or if another specialist would suit better.
Nothing is made until you approve the design in writing, and our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are. Pieces start from £600.
See ring care checklist by season, cleaning pavé and tight settings and reading hallmarks and wear on an inherited ring.
Frequently asked questions
Is a service rough on the ring? No, a good check is gentle.
Do I need an appointment? It is sensible to ask in advance, wherever you go.
Can a jeweller service rings they did not make? Many can, and you should ask before you go.
How long does it take? It depends on the work, so ask for a time estimate.
Can I check my ring at home? Yes, a quick look and a gentle tap every few weeks helps you spot problems early.