The short answer: alongside your ring you can expect an invoice, a care guide and, where one applies, a report for the main stone. Exactly what is included depends on your order, so we confirm the contents with you before dispatch.
Opening the box is part of the experience. Here is what is usually inside and why each item matters.
What may be included
| Item | Why it matters |
|---|---|
| Invoice | Records what you bought and the details of the piece. |
| Report or certificate | Describes the stone, where one applies. |
| Care guide | Explains how to clean and protect the ring. |
| Ring box | Safe storage and presentation. |
Contents can vary between orders, for example when a stone has no report. We tell you in advance what to expect with yours.
The invoice
Keep it safe. It is useful for insurance, for any service and for your records. See reading your invoice and certificate.
Reports and certificates
A report describes characteristics of a stone, such as its cut, colour and clarity for a diamond. Not every stone has a report, and different laboratories use different formats, so read the individual report and ask us if anything is unclear. Natural and lab grown stones are labelled clearly. Our guide to reading a diamond certificate walks through a report.
Care guide
The guide covers cleaning and what to avoid. Our care articles go into more detail, for example ring care checklist by season.
Packaging
Your ring is packed to travel safely and sent by insured, tracked FedEx. Keep the outer packaging until you have checked the ring, in case there is anything to raise.
What to do when it arrives
- Check the packaging before opening it, and photograph anything that looks damaged.
- Check the ring against your approved design.
- Check the documents.
- Contact us if anything looks different.
If something does not look right, see what to do if the ring is not what you expected.
Keeping your records together
It helps to keep everything about the ring in one place: the invoice, any report, the care guide, a few clear photographs and the messages in which you approved the design. Make a digital copy of each and store it somewhere safe, away from the ring itself. If the ring is ever lost, damaged or needs remaking, these records make every step easier. See remaking a lost ring.
Import duty and tax
If you live outside the UK, you pay any import duty and tax that apply in your country. These can be collected on delivery, so it helps to know the rules before you order, and we explain what to expect. Keep the invoice, since customs may ask for it.
Gift packaging
If the ring is a gift or a proposal, tell us. We can talk about presentation and about how to deliver it so it arrives in good time and in good condition.
Insuring the ring
Speak to your insurer. They may ask for the invoice and any report. See how to insure an engagement ring.
Nothing is made until you approve the design in writing, and our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are. Pieces start from £600.
See written approval. Browse diamonds.
Frequently asked questions
Will I get a report for every stone? Not necessarily, and we tell you in advance.
Can I get a valuation? Ask us, and we explain what we can and cannot provide.
Is the packaging gift ready? Ask us about options.
What if the box arrives damaged? Photograph it and contact us straight away.
Should I keep the box? Yes, it is the safest place to store the ring when you are not wearing it.