The short answer: if a ring is lost or stolen, a maker that keeps the original design can use it as the basis for a remake, though the stone, metal and finish need to be sourced again, and a remake does not carry the original stone unless it is recovered. Tell us as soon as possible and check your insurance.
Losing a ring is distressing. A saved design makes a remake more straightforward, and this guide explains what to expect.
First steps
- Retrace your steps and check the obvious places, including drains, bags and pockets.
- Tell your insurer promptly, since policies often set a time limit for claims.
- Report a theft to the police where relevant, and keep the reference number.
- Contact us.
What we keep
We keep records of the designs we make. Ask us what we hold for your ring, and we tell you. These records can be used as the basis for a remake.
What a remake involves
| Part | Notes |
|---|---|
| Design | Reused from the record, with updates if you wish. |
| Metal | Newly made. |
| Stone | A new stone is sourced, similar or identical where possible. |
| Finish | Matched as closely as possible. |
Stones
A natural stone is unique, so we cannot reproduce it exactly, but we can look for something close in size, colour and clarity. A lab grown stone can be matched more closely. Browse diamonds and lab grown colourless diamonds.
If the stone is recovered
Sometimes a ring is found damaged, or a stone turns up without its setting. If the original stone survives, we can check it for chips and, if it is sound, set it into the remade mount, so the ring keeps its heart. Send us clear photographs first, and keep the stone safe in a small sealed bag until it reaches us.
Insurance
Your insurer may want your invoice and any report, which is one reason to keep them safe. See what comes in the box and how to insure an engagement ring. Speak to your insurer about what your policy covers, since cover for loss differs between policies.
Working with your insurer
Some insurers offer a replacement through their own suppliers, and others pay a cash settlement or allow you to choose the jeweller. Ask which applies before you agree anything. If you would like the ring remade by the maker who designed it, say so early, and we can provide a written quote based on the design record for your insurer.
Photographs help
Photographs of the ring from several angles, including a close view of the setting and any engraving, help us match details. Old messages and renders are useful too. If you have an inscription, send the wording.
Timing
A remake is a new commission. Our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are, and nothing is made until you approve the design in writing. Pieces start from £600.
Using the chance to adjust
Some people take the chance to change the size or the setting, particularly if fingers have changed since the first ring. Others prefer a close copy because of what the ring means. Either is a reasonable choice, and we talk it through with you.
See who owns the design.
Frequently asked questions
Can you recreate the exact ring? We can come close using the design record.
Does our work cover loss? Loss is normally an insurance matter, so speak to your insurer. Ask us anything about the terms that apply to your ring.
Can I use old photos? Yes, they help.
Will the stone be the same? A natural stone cannot be duplicated, but we look for a close match.
Can you send a quote to my insurer? Yes, ask us and we prepare one from the design record.