The short answer: if your partner shares your inbox, use a separate email address or phone number for the ring, ask us to message only on that, and avoid shared accounts and shared payment notifications. Planning a few practical details keeps the surprise safe.
Surprises are hard to keep when devices and accounts are shared. A little care helps.
Set up a private channel
- Create a new email address only you can access.
- Tell us to use that address for everything.
- Use a private messaging app if you prefer.
Watch notifications
| Risk | What to do |
|---|---|
| Email previews on shared devices | Turn off previews. |
| Shared calendar | Do not add ring appointments. |
| Bank notifications | Check how payment alerts appear. |
| Delivery notices | Use a different delivery address. |
Browsers and search history
Shared laptops and tablets remember what you look at. Searching for rings, reading guides and viewing renders can leave a trail in the browser history, in autofill suggestions and in adverts that follow you around the web. A private browsing window helps, as does signing out of shared accounts before you start. Clear any saved suggestions afterwards, so a half typed search does not give the game away.
Payments
Think about how the payment appears on a shared statement or in a shared banking app. Ask us how the payment will appear before you pay, and see paying a deposit safely online.
Delivery
Have the ring sent to a trusted address such as a workplace or a friend or family member who knows. Delivery is by insured, tracked FedEx, and we talk through the delivery options with you so you know what to expect on the day. Tracking messages can be sent to a private contact, which avoids a notification on a shared device. See ordering a surprise ring secretly.
Ring size without asking
You can borrow a ring your partner wears and take a measurement, or ask a friend. We can talk through sizing options, including how to trace the inside of a ring on paper, and we explain how accurate each method is. See finding your partner's ring size without ruining the surprise.
Video calls
Plan calls for times when you can talk freely, or use headphones. We can arrange a time that suits you, and we can use text if a call is not possible.
Photographs and files
Photographs of designs and renders can appear in shared photo streams and cloud backups. Turn off automatic sharing for the folder, or save images only in a private app. A screenshot can sync to a shared account without you noticing.
Who else knows
A friend or family member can be a great help, especially with sizing and delivery, but every extra person is another chance for the secret to slip out. Choose one or two people you trust, and agree what they can and cannot mention. If you are working with us on a surprise, tell us, and we keep all contact to the channel you choose.
Timing the surprise
Our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are, so allow extra time for design and delivery before the day you plan. The less rushed you are, the easier it is to keep a secret. Nothing is made until you approve the design in writing. Pieces start from £600.
- Set up the private channel.
- Choose a delivery address.
- Plan the proposal.
See ordering for a partner in another country and anniversary proposals.
Frequently asked questions
Can you hide the order? We can use a separate contact for you.
What if my partner sees a message? Use a separate account to avoid it.
Can I pay in instalments? Ask us, and we explain what is possible before you commit.
Can a friend collect the ring for me? Yes, if you send it to their address, and they know to keep it safe.
Can you deliver abroad? Yes, and you pay any import duty and tax that apply in your country, which we explain before you order.