TL;DR: if a ring needs resizing after it arrives abroad, you can either take it to a trusted local jeweller or send it back to us. Each route has trade offs in cost, time, customs and the risk of working on a design your jeweller may not know. Speak to us before anyone touches the ring, and we explain the options in writing. Pieces start from £600.
Option one: a local jeweller
This can be quick, and avoids posting a ring across the world. Some designs resize easily, and some do not. Rings with stones set around the band, patterned bands, engraved bands or certain metals can be difficult. Ask your jeweller what they would do, and ask us what the ring is made of.
Option two: sending it back
Posting a ring back to us means we know the design and the metal, and we can resize with care. The trade offs are time, shipping and customs. The customer pays import duty and tax, and customs forms for a returning item should be completed carefully. We explain this in writing.
Comparing the choices
- Time: local is usually quicker.
- Risk: any resizing carries some risk, and the design matters.
- Cost: depends on the jeweller and on shipping and duty.
- Terms: work on the ring by another jeweller may affect any terms we have agreed with you, so ask us first.
What can and cannot be resized
A plain band is usually straightforward to adjust by a size or two. A band with stones set all the way round, a very detailed pattern or a band that is already thin may be harder, because moving the metal can disturb the stones or the pattern. A large change can also affect the shape of the ring. If you are not sure which applies, send us photographs and we will tell you honestly what we think. See can a full eternity ring be resized.
Alternatives to resizing
If a ring is only slightly loose, a small sizing insert or a pair of tiny beads inside the band can stop it spinning without changing the size. If it is slightly tight, wearing it at different times of day for a week or two can show whether it is truly too small or just reacting to warm weather. These options are not right for every ring, so ask us before trying them.
Before you decide
Tell us how the ring fits, and send photographs of the ring on the hand. We explain our policy on resizing in writing before you order. Our guide to changes after approval sets out what applies once the design is agreed.
Avoiding the problem
Getting the size right at the start is best. Our guide to sizing a finger for a bespoke ring from abroad and our guide to winter gloves and ring fit explain how fingers change with temperature and time of day.
If you use a local jeweller
- Choose someone with experience of fine jewellery.
- Show them the invoice and tell them the metal.
- Ask what could go wrong.
- Ask for photographs before and after.
Working with us
We work by video consultation and message, and make nothing until you approve the design in writing. Standard making time is 5 to 6 weeks, varying with your location and how busy we are. Delivery is insured and tracked with FedEx. See if the ring arrives damaged or the wrong size.
Frequently asked questions
Should I resize locally or send it back?
It depends on the design, time and cost. Speak to us first.
Can any ring be resized?
Not all. Some designs are difficult.
Will local work affect our terms?
It may. Ask us before anyone works on the ring.
Is there an alternative to resizing?
Sometimes, such as a small insert for a slightly loose ring. Ask us first.
Who pays duty if I send it back?
The customer, so ask us how it would apply.