TL;DR: Australia is a very large country, and delivery to a rural or remote address can take longer and need more planning than delivery to a city. We send rings by insured, tracked FedEx delivery. Tell us your address at the start, consider a nearby depot, a relative or a workplace as the delivery point, and allow extra time. The customer pays import duty and tax. Pieces start from £600.
Why remote delivery needs thought
Courier networks are strongest between cities. Beyond the main routes, a parcel may change hands more times, travel further on the last leg and wait for a local service. Even when the international journey is quick, the final distance can add time, and a recipient who is not at home can mean another attempt. None of this is a reason not to order, but it is a reason to plan.
Choose the delivery point with care
A ring is small and valuable, so it should not sit unattended. Think about where a parcel can be received safely. Options include a trusted relative in a town, your workplace, or a collection point offered by the courier if one is available. Tell us what is practical and we will talk through the choice before the ring is made. Our guide to ordering a surprise ring secretly has ideas for keeping a surprise safe.
Questions to settle before you order
- Who will be present to receive the parcel, and at what times?
- Is the address easy for a courier to find, and does it have a clear street number or description?
- Is there a depot or town address that would be simpler than the home address?
- Will anyone be away over the likely delivery window?
- Is there a phone number the courier can use?
Putting these answers in writing early means we can pass the right details to the courier from the start.
Customs and charges
The customer pays import duty and tax, and the rules differ by country and change over time, so we explain what to expect rather than quote figures. Thresholds apply in Australia, and the courier will tell you if anything is due on arrival. Our guide to ten questions international customers ask covers the wider process, and our note on importing a ring into Australia over the threshold explains the value question.
Summer and wet seasons
Weather can affect remote routes, including floods, fires and road closures. Christmas and the summer holidays are busy for couriers everywhere. If you are working to a date, tell us at the start and add a margin. Standard making time is 5 to 6 weeks, varying with your location and how busy we are.
If the parcel is delayed
Delivery is tracked, so you can see where the parcel is. If it seems stuck, contact us and we will help you get it moving. Keep your invoice and design approval to hand in case the courier or customs ask for details.
Sizing from a distance
Because returning or adjusting a ring across a long distance is slow, take care with the size before approval. Our guide to sizing a finger for a bespoke ring from abroad explains how to measure reliably. Heat can change how fingers feel, so measure more than once.
When the ring arrives
Check the ring against your approved design and take photographs. Our guide to what comes in the box explains what to expect. Insure it as soon as it arrives.
Frequently asked questions
Can you deliver to remote Australia?
Tell us your address and we will talk through what is practical. Delivery is insured and tracked with FedEx.
Will it take longer?
Possibly. Distance on the final leg can add time, so allow a margin.
Who pays import duty?
The customer pays import duty and tax, which differ by country.
Can it go to a relative or workplace?
Often yes. Tell us, and we will confirm in writing.