The short answer: a first time international buyer needs to know how the design process works, how payment and delivery are handled, what paperwork comes with the ring and who to talk to if something needs attention. This FAQ gives short answers and points to the detailed guides.
Ordering from abroad should feel clear and unhurried. These are the questions we hear most.
The process
How do I start? Tell us your ideas by message or video. We prepare a sketch and a render, and nothing is made until you approve the design in writing. See written approval.
How long does it take? Our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are. Design and delivery come on top of that.
What happens between the first message and approval? We ask about the style you like, the stone, the metal, the size and any date you are working towards. We then share options and refine the design with you, usually over a few rounds, until it feels right. You can take as long as you need at this stage.
Time zones and calls
How do we talk if we are hours apart? We book video consultations at times that suit both sides, and keep a written thread of messages so nothing is lost between calls. See bespoke consultations across time zones.
Stones
Natural or lab grown? We work with both and label each clearly. Browse diamonds.
Can I see the stone before it is set? Yes, we show you stones on video and share the details of any grading report. Our guide to reading a diamond certificate explains what the report tells you.
Pricing
What does it cost? Pieces start from £600, and we explain how each choice affects the price.
Payment
How do I pay? We explain how payment works before you pay. See paying a deposit safely online.
Delivery
How does it arrive? Insured and tracked with FedEx.
Duty and tax
Will I pay import charges? Yes, you pay any import duty and tax that apply in your country. Rules differ by country, and we talk through what to expect for yours.
Insurance at home
Is the ring insured once it arrives? Delivery is insured while the parcel is in transit. Once the ring is with you, speak to a local insurer about cover, and keep the paperwork we send, since an insurer may ask for it.
Paperwork
What do I receive? See what comes in the box.
Aftercare
What aftercare do you offer? Ask us before you order, and we explain in writing what we can offer for your ring. Our guide to aftercare for a UK ring when you live abroad covers the basics.
Sizing
How do I get the size right? We help you at a distance, and explain the options for measuring at home.
Changes and problems
What if I change my mind or the ring is not right? See changes after approval and what to do if the ring is not what you expected.
Planning a proposal abroad
I am taking the ring on a trip. What should I know? Carry it in your hand luggage, keep the paperwork with you and check customs rules for each country you visit. See proposing abroad: customs, insurance and airport security.
Quick summary
| Topic | Where to read |
|---|---|
| Design | Written approval |
| Pricing | How we explain pricing |
| Copyright | Who owns the design |
| Remakes | Remaking a lost ring |
See ten questions international customers ask.
A few tips for a first order
- Start early, especially if there is a date to meet.
- Send photographs of rings you like and rings you do not.
- Ask every question you have, since there are no silly ones.
- Keep your documents together once the ring arrives.
Frequently asked questions
Do you speak languages other than English? Our conversations are in English, so ask us if language matters to you.
Can I visit? Ask us about appointments.
Can you help with a proposal plan? Yes, we are glad to.
Do I need to visit in person? No, we work by video consultation and message.