TL;DR: living abroad does not mean doing without aftercare. Look after your ring with a few simple habits, have the claws and setting checked regularly, keep your records together, and tell us if something needs attention. We are in Manchester, so any work that needs us is a matter of insured, tracked delivery, which we can talk through. Pieces start from £600.
Everyday care
Clean the ring gently with warm water, a drop of mild washing up liquid and a soft brush, then dry it with a lint free cloth. Take it off for the gym, heavy lifting, gardening and swimming, and before applying lotion or sunscreen. Our guide to ring care checklist by season offers habits for every time of year.
Regular checks
Claws and settings can loosen with wear, so a check by a qualified jeweller every so often is sensible, and it is easiest to do locally. Stop wearing the ring if a stone feels loose, a claw is bent or the ring catches on clothing. Our guide to ring service appointments explains what a check involves.
A simple self check at home
- Hold the ring close to your ear and tap it gently. A faint rattle can mean a loose stone.
- Look at each claw under good light for any that look bent, thin or lifted.
- Check that the stone sits level and does not wobble.
- Look at the inside of the band for thinning or cracks.
- If anything looks wrong, stop wearing the ring and ask for advice.
Keep a photographic record
Take clear photographs of the ring when it arrives, from the top, the side and the underside, in daylight. Repeat them once or twice a year. A comparison over time makes it much easier for us, or a local jeweller, to see whether a claw has moved or a stone has shifted, and the photographs are also useful for insurance. Store them with your invoice and design approval.
Finding help locally
Many routine jobs, such as cleaning and checking claws, can be done by a reputable local jeweller. Ask what they will do before they begin, and be cautious about work such as retipping, resizing or polishing, which changes the ring. Our guide to polishing or replating explains the trade offs.
When to contact us
Tell us if something seems wrong, if you are unsure what a local jeweller proposes, or if you would like our advice. We are happy to look at photographs and explain what we see. We explain in writing what aftercare we can offer for your ring, and our guide to what a goldsmith checks before dispatch shows how we check every ring before it leaves us.
Sending a ring back
If a ring needs work that only we can do, it may need to travel. Ask us first how that would work, who pays the shipping and customs, and how long it would take. We explain the arrangements in writing so there are no surprises.
Climate and travel
Heat, humidity, cold and travel all affect how a ring is worn. Our guides to travel storage for rings and cold climate ring care have practical tips.
Insurance and records
Insure the ring as soon as it is yours, and keep your invoice, design approval and any stone report together. They help with claims and future valuations.
Frequently asked questions
How often should I have my ring checked?
Regularly, and straight away if a stone feels loose or a claw is bent.
Can a local jeweller work on my ring?
For routine cleaning and checks, usually yes. Ask what they plan before they begin.
Can I send it back to you?
Possibly. Ask us first, and we will explain in writing how it would work.
Who pays import duty on returns?
We explain the arrangements in writing before anything is sent.