The short answer: if a stone works loose within 6 months of delivery, with no evidence of impact damage, we repair it at no cost to you, and that applies wherever you live. Where we confirm a manufacturing defect, we also arrange and pay for collection. Keep your invoice, and tell us promptly if you notice a problem.
A warranty is reassuring, and it is worth knowing exactly what it does and does not cover, especially if you live outside the UK. The full terms are on our aftercare and warranty page.
What the warranty covers
- A stone that works loose or falls from its setting within 6 months of delivery, with no impact damage.
- A finished piece that differs from the approved design in setting, metal or stone.
- Engraving errors and surface defects that should not be on a finished piece.
- A ring made to the wrong size when you gave us the correct measurement.
What it does not cover
- Scratches from everyday wear.
- Prong wear over time.
- Damage from impact, chemicals or improper storage.
- Loss or theft.
The key facts
| Question | Answer |
|---|---|
| When does it start? | On the date of delivery. |
| How long is stone security cover? | 6 months. |
| Who pays for collection? | We do, where a manufacturing defect is confirmed. |
| How do I claim? | Email enquiries@aviediamonds.com with your commission reference (AV-XXXX), a description and photographs. WhatsApp or Instagram is fine too. |
Abroad
The cover is the same wherever you live. If the ring needs to come back, it crosses a border twice, so we tell you how to describe the shipment on the customs paperwork as a return for repair. For straightforward cases, photographs are often enough and the ring does not need to travel at all.
After six months
Your statutory rights under the Consumer Rights Act 2015 continue after the six months. If a fault appears within the first 6 months of delivery, the law presumes it was present at delivery. After that, you would need to show that the fault was present at delivery.
Protect your rights
- Keep your invoice and report.
- Take clear photos if you notice something.
- Contact us promptly.
- Do not have the ring repaired elsewhere before you speak to us.
Insurance
A warranty is not insurance. Speak to your insurer about cover for loss, theft or accidental damage.
Care helps
Good care reduces the chance of problems. Have the prongs checked by a local jeweller from time to time, and avoid knocking a ring against hard surfaces. See ring care checklist by season and what happens at a ring service appointment.
Timing
Nothing is made until you approve the design in writing, and our standard making time is 5 to 6 weeks, which can vary with your location and how busy we are. Pieces start from £600.
See how warranty claims work across borders and ten questions international customers ask.
Frequently asked questions
Does the warranty cover loss? No. Loss and theft are matters for insurance.
Does it cover prong wear? No. Prong wear over time is not covered. Everyday scratches, impact, chemicals, improper storage, loss and theft are not covered either.
Does it apply to lab grown stones? Yes. The warranty applies to every piece we make, whatever the stone.
What do I send if I make a claim? Email enquiries@aviediamonds.com with your commission reference (AV-XXXX), a description and photographs. WhatsApp or Instagram is fine too, and we tell you the next steps.