TL;DR: Australians can commission a bespoke engagement ring from us entirely by video consultation and message. The time difference is large, so we plan calls around it. Prices are shown in pounds, delivery is insured and tracked with FedEx, and the customer pays import duty and tax, which we explain in writing before you order. Standard making time is 5 to 6 weeks. Pieces start from £600.
Working across the time difference
Australia is many hours ahead of the UK, and the gap changes with daylight saving in both countries, which start and end on different dates. We agree call times that suit you, often your early morning or evening, and keep the rest of the work to message. Our guide to booking a video consultation across time zones explains how.
How it works
- Send us ideas and pictures.
- We suggest stones, shapes and settings.
- We send sketches and a CAD render for your comments.
- You approve the design in writing. See how written approval works.
- We make the ring and send it with insured, tracked FedEx delivery.
A sample timeline
Allow a few weeks for the design conversation, depending on how quickly you decide, then 5 to 6 weeks for making, which varies with your location and how busy we are, and a few days for delivery and customs. Because of the time difference, a quick reply to a message can save a full day, so keep an eye on your notifications during the design stage. If you are working to a date, tell us at the first message and leave a margin.
Import duty and GST
Imported goods can attract duty and GST, and thresholds exist. Rules change, so check current guidance from the Australian authorities. The customer pays import duty and tax. We explain what to expect in writing before you order. Our guide to ten questions international customers ask covers the basics, and our guide to Australian GST on imported jewellery goes further.
Ring size
Getting the size right matters at a distance. Our guide to sizing a finger for a bespoke ring from abroad explains how to measure, and we check measurements by video.
Heat and summer
Australian summers affect fit and care. Fingers swell in heat, so measure at a normal temperature. Sunscreen, salt water and chlorine leave films or can affect metal. See our guides to beach holiday ring care and hand cream, sunscreen and ring film.
Stones you may like
Many Australian buyers are drawn to coloured stones, including sapphires and the pink diamonds associated with the country. We describe every stone plainly, including its origin and whether it is natural or lab grown, and we say honestly when a stone is rare and hard to source.
Choosing a design for an active life
Many people in Australia spend a lot of time outdoors, at the beach, in the garden or on the water, so a low, secure setting is often more practical than a tall one. A bezel or low claws catch less, and a smooth band is comfortable in warm weather. Tell us about your daily routine and we will suggest details that suit it, then show them in a CAD render before anything is made.
Describing stones
We describe each stone plainly as natural or lab grown, in line with how Australian buyers expect them to be described.
Consumer rights
We explain how our terms relate to your consumer rights in writing before you order. We are not lawyers, so check your own position if it matters to you.
Frequently asked questions
Can I order from Australia?
Yes, by video and message.
Who pays duty and GST?
The customer.
How long does it take?
Standard making time is 5 to 6 weeks, plus delivery.
Is delivery insured?
Yes, insured and tracked.