TL;DR: you can commission a bespoke engagement ring from us in Manchester while living in Germany, entirely by video consultation and message. Expect German import VAT (Einfuhrumsatzsteuer) and possibly duty when the ring arrives, which the customer pays, and share your ring size as a measurement in millimetres. Pieces start from £600.
How it works from Germany
You do not need to visit us. We talk through your ideas by video consultation and message, send sketches and CAD renders for you to review, and make nothing until you have approved the design in writing. Standard making time is 5 to 6 weeks, varying with your location and how busy we are. Delivery is insured and tracked with FedEx. Our guide to ten questions international customers ask covers the process in more detail.
Import tax and duty in Germany
Since the UK left the EU, a ring sent from the UK to Germany is treated as an import. The customer pays import duty and tax, and the rules differ by country, so we explain what to expect rather than quote rates that may change. German customs and the courier will tell you what is due and how to pay it. Budget for it alongside the ring, and ask us anything that is unclear before you order.
Ring sizes
German ring sizes are usually based on the inside circumference of the ring in millimetres. A measurement in millimetres is the clearest way to share a size with us, and we would rather you send the number and tell us how you measured than guess a conversion to UK letters. A local jeweller can measure your finger accurately, and our guide to sizing a finger for a bespoke ring from abroad explains the principles, which apply in any country.
Paying from Germany
Our prices are shown in pounds. If you pay in another currency, your bank converts the amount into euros at its own rate, perhaps with a foreign transaction fee. Ask your bank about this, and ask us to confirm the currency and payment method in writing before you order. Our guide to paying a deposit safely online explains what to look for.
Language
We communicate in English, with written summaries so you can check details at your own pace or with a translation tool. Photographs, sketches and CAD renders help everyone agree the design whatever language you prefer. If you need help with a particular word, our written approval step is where every detail is confirmed.
Gold purity and hallmarks
German jewellers often describe gold by a fineness number such as 750, meaning 18 carat. In the UK the same purity is shown by a hallmark that includes the fineness mark, so you can compare like with like. We state the metal and purity in writing when we quote your design.
Questions to ask before you commit
- Which currency will the invoice be in?
- Who pays import duty and tax, and when?
- How is the ring delivered and insured?
- How long will design, making and delivery take?
- What happens if the ring needs a change after delivery?
For us, the customer pays duty and tax, and delivery is insured and tracked with FedEx. Please ask about anything else and we will explain in writing.
Keeping records
Keep your invoice, design approval and any stone report together. They help with insurance, any customs query and future valuations. Photographs of the finished ring in daylight are useful too.
Frequently asked questions
Do I pay import tax on a ring sent to Germany?
Yes, expect import VAT and possibly duty. The customer pays it, and we explain what to expect before you order.
How do I share my ring size from Germany?
Send the inside measurement in millimetres and tell us how you measured it.
Is 750 gold the same as 18 carat?
Yes, 750 parts per thousand is 18 carat gold.
Do I have to visit Manchester?
No. We work by video consultation and message.