TL;DR: a ring made to your own design is not like a ready made item, so returns, resizing and remakes work differently, and the rules also depend on the country you live in. We make nothing until you approve the design in writing, and we explain our terms for changes, resizing and problems before you order. Consumer rights vary, so check your own as well.
Why bespoke is different
A bespoke ring is designed for one person, so it cannot easily be resold. In the UK, the usual cancellation right for online purchases generally does not apply to goods made to the buyer's specification, and other countries have their own rules. That is why the design stage matters so much, and why we ask you to approve the design in writing before anything is made. Our guide to how written approval works explains the step.
Your local rights
Consumer rights differ from country to country, and we are not able to give legal advice about yours. If a ring is faulty or not as described, you would normally expect the maker to put it right. Ask us how we handle that, and ask for the answer in writing before you pay.
If the ring is not what you expected
The best protection is a clear brief. See our guide to what to do if a ring is not what you expected for how we approach it, and our guide to changes after approval for what happens if you want to alter something once a design is agreed.
Resizing
Many plain bands can be resized, but it depends on the design. Rings with stones set around the band, an eternity band or an intricate pattern can be harder or impossible to resize. Ask us about this at the design stage, and measure carefully before you order. Our guide to sizing a finger for a bespoke ring from abroad explains how. Our terms for resizing after delivery are explained in writing before you order.
Sending a ring back
Returning a ring across borders involves insured shipping and may involve customs paperwork. Before you order, ask who arranges the return, who pays for it and how duty is handled, and keep the answer in writing. Customers pay import duty and tax on arrival, and the rules differ by country.
Getting it right first time
- Approve the design only when you are happy with every detail.
- Check the size, the metal, the stone and any engraving text.
- Confirm the finish and the width of the band.
- Ask any question you still have before approving.
We work by video consultation and message and share sketches and CAD renders so there is time to adjust before making begins. Standard making time is 5 to 6 weeks, varying with your location and how busy we are, and delivery is insured and tracked with FedEx. Pieces start from £600.
Keeping records
Keep your invoice, your written approval and any messages about changes together, along with the stone report. These help if you ever need to raise a query, make an insurance claim or have the ring valued. Our guide to what a goldsmith checks before dispatch explains our final checks.
Frequently asked questions
Can I return a bespoke ring?
Made to order pieces are treated differently from ready made ones, so please ask us about our terms before you order. We explain them in writing.
Can a bespoke ring be resized?
Many can, but it depends on the design. Ask at the design stage.
Who pays for return shipping from abroad?
We explain this in writing before you order, so there are no surprises.
What if I change my mind after approving the design?
Tell us as soon as possible. Our guide to changes after approval explains what is possible.