TL;DR: we confirm the accepted payment methods, the currency and the payment schedule in writing with your quote, before you commit. Making begins once you approve the design in writing and pay the 70 percent production payment. After that the commission cannot be cancelled. Pay only into an account named on your invoice, keep every confirmation, and check how your own bank handles foreign payments.
The photograph at the top of this page is a candid stock photograph from Pexels. It is not a photograph of our workshop or of one of our pieces.
Ask before you pay
Payment arrangements for a bespoke piece are agreed with you directly. We explain the accepted methods, the currency and the payment schedule in writing with your quote, and nothing is made until you have approved the design in writing. If you are comparing makers, make this one of your first questions rather than the last.
The production payment and the balance
Once you approve the CAD design, a 70 percent production payment is made. That is the point at which we buy your stone and the metalwork begins, which is why a commission cannot be cancelled after it. We confirm in writing when the balance is due. Keep that message, because it is your record of what was agreed. Our guide to how written approval works explains how the design is confirmed, and our aftercare and warranty page sets out the cancellation terms.
Paying safely
Only pay into an account named on your invoice. If payment details are sent by email, confirm them with us by video or phone before sending money. Keep your invoice, payment confirmation and design approval together with any report that comes with the stone. Our guide to paying a deposit safely online explains the checks worth making, and our guide to reading your invoice and certificate explains what each document shows.
Be wary of anyone who asks you to pay in an unusual way, to hurry, or to send money to a personal account. A real maker will explain the process, answer questions and put terms in writing. If something feels rushed, pause and ask for more detail.
After you have paid
Delivery is insured and tracked with FedEx, and the customer pays import duty and tax in their own country. Standard making time is 5 to 6 weeks, varying with your location and how busy we are. Pieces start from £600.
Frequently asked questions
How can I pay for a ring from abroad?
We confirm the accepted methods, currency and payment schedule in writing with your quote, before you order.
When do I pay?
A 70 percent production payment is made once you approve the design. We confirm in writing when the balance is due.
How do I pay safely?
Only pay into an account named on your invoice, confirm any details sent by email before you transfer money, and keep every confirmation.
Who pays import duty?
The customer pays import duty and tax, which differ by country. We explain what to expect before you order.