Yes, you can commission a ring with us without visiting in person. We are a Manchester studio that works by video consultation and message, and we do not have a showroom. Nothing is made until you have approved the design and the stone in writing.
How the first conversation works
You can start with a message or a video call, whichever feels easier. Our guide to a first consultation sets out what we usually cover: a rough budget, any style notes, a date if you have one, and whether you already have a stone in mind. You do not need technical language, and you do not need to be on camera if you would rather not.
From there we can source natural or lab grown diamonds, and other gemstones, including specialist cuts. We send stone options and a CAD of the design for you to review at home, on a laptop or a phone, and we talk through changes until the design is right.
Written approval, then making
The important pause is written approval. We explain this in more detail in our note on how written approval works. The CAD and the chosen stone are agreed in writing first. A 70 percent deposit is paid at that point, and only then does making begin. The remaining 30 percent is due before dispatch.
Making time is 5 to 6 weeks from that approved, deposited stage. The ring is UK hallmarked before it is sent. Delivery is by insured, tracked FedEx, so the piece does not travel as an ordinary parcel.
| Stage | What happens remotely |
|---|---|
| Enquiry and consultation | Video call or message, with no visit required |
| Design and stone | CAD and stone options shared for review |
| Written approval | You confirm the design and stone in writing |
| Deposit | 70 percent starts the making; 30 percent before dispatch |
| Making and hallmarking | 5 to 6 weeks, then a UK hallmark |
| Delivery | Insured, tracked FedEx |
For Christmas, the design must be complete and the 70 percent deposit paid by Thursday 19 November.
After the ring arrives, one free resize is included if you ask within one month, provided the design can be resized. If you are ready to begin, use our bespoke design page, browse the diamonds we can source, or email us to book a call.
Frequently asked questions
Can I commission a ring without visiting a showroom?
Yes. We work by video consultation and message, and we do not have a showroom. The ring is only made once you have approved the design and the stone in writing.
When does the 5 to 6 week making time start?
It starts after written approval of the CAD design and the stone, and after the 70 percent deposit is paid. The remaining 30 percent is due before dispatch.
How do I see the ring before it is finished?
We share the CAD and the stone details for your written approval first. Nothing is made until that approval is in place. We can talk through the files on a video call or by message.
How is the finished ring delivered?
We send it by insured, tracked FedEx. The piece is UK hallmarked before it leaves us. One free resize is included if it is requested within one month, subject to the design.