TL;DR: you can commission a bespoke engagement ring from us in Manchester while living in Mexico or elsewhere in Latin America, entirely by video consultation and message. Time differences vary a good deal across the region, so we agree call times that suit both of us. Any local charges on arrival are paid by the customer, and you send your ring size in millimetres. Pieces start from £600.
Working with us from Latin America
You do not need to travel to the UK. We talk through your ideas by video consultation and message, send sketches and CAD renders for you to review, and make nothing until you have approved the design in writing. Standard making time is 5 to 6 weeks, varying with your location and how busy we are, and delivery is insured and tracked with FedEx. Because the region covers many countries with different rules, please tell us exactly where the ring is going.
Time differences
Mexico City is about 6 hours behind the UK in winter and 7 hours behind in summer. Other countries in the region differ, and some change their clocks while others do not. A UK morning call is usually a comfortable early morning or late night in the region, so tell us the times that suit you.
Charges on arrival
The customer pays import duty and tax, and the rules differ by country and change over time. Some countries have strict rules on importing jewellery, so ask us early and tell us the delivery address. We explain what to expect rather than quote figures that may go out of date.
Ring sizes
Jewellers use different size conventions across the region, so measure the inside of a ring that fits well in millimetres and tell us how you measured. Our guide to sizing a finger for a bespoke ring from abroad explains the principles. Take more than one measurement on different days.
Choosing a design
Send photographs of rings you like and mark the parts you love. We turn your ideas into sketches and CAD renders, and you can ask for changes before approving anything. Colourful stones, warm metals and rich detail are popular with many customers, and a bespoke ring lets you combine them as you wish. Our birthstones by month as engagement rings guide has colour ideas.
Language
We communicate in English, with written summaries so you can read details at your own pace or with a translation tool. Our picture glossary of ring words in Spanish and other languages can help you describe what you want, and photographs fill any gaps.
Paying from Latin America
Our prices are shown in pounds. If you pay in another currency, your bank converts them at its own rate, perhaps with a fee. Exchange rates can move noticeably, so ask us to confirm the currency and payment method in writing. Our guide to paying a deposit safely online covers what to check.
Questions to ask before you commit
- Which currency will the invoice be in?
- Who pays any charges on arrival?
- How will the ring be delivered and insured?
- How long will design, making and delivery take?
For us, the customer pays duty and tax, and nothing is made until you approve in writing.
Frequently asked questions
Will I pay tax on a ring sent to Mexico or Latin America?
Expect charges. The customer pays any duty and tax, and we explain what to expect before you order.
How do I share my ring size?
Send the inside measurement in millimetres and how you measured it.
Do I need to visit Manchester?
No. We work by video consultation and message.
Can I describe my ring in Spanish?
You can, and a translation tool and photographs help. We confirm the final design in English and in writing.